Thank you for shopping with boutiquerugbyfr. We want you to be fully satisfied with your purchase. Please review our Return & Refund Policy below.
1. Returns
We accept returns within 60 days of delivery. To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all tags attached and original packaging included.
Items showing signs of wear, damage, or alteration are not eligible for return.
2. Non-Returnable Items
Certain items are non-returnable, including:
Custom or personalized rugby jerseys
Items marked as final sale
Gift cards
Please ensure all details are correct before placing an order for custom-made products.
3. Return Process
To initiate a return, please contact our customer support team at support@boutiquerugbyfr.com with your order number and reason for return. We will provide return instructions once your request is approved.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.
5. Exchanges
If you received a defective or incorrect item, we are happy to offer an exchange at no additional cost. Please contact us at support@boutiquerugbyfr.com within 7 days of receiving your order.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us at support@boutiquerugbyfr.com with clear photos of the item and packaging. We will resolve the issue as quickly as possible.
7. Shipping Costs
Original shipping fees are non-refundable, except in cases where the item is defective or an error occurred on our part.
8. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: support@boutiquerugbyfr.com